ÖBB Reviews

We booked and paid for fixed seats. This company overbooked the train and we were not able to sit on our seats that WE PAID FOR.

The company doesn't even want to refund us. Even though we paid for something we did not get. We even provided pictures for proof. Awful customer service. Plain stealing.

We booked and paid for fixed seats. This company overbooked the train and we were not able to sit on our seats that WE PAID FOR.

The company doesn't even want to refund us. Even though we paid for something we did not get. We even provided pictures for proof. Awful customer service. Plain stealing.

They don't have support in English on the phone number and I wait 20 minutes until someone answers me, I ask him if he speaks English and he hangs up on me.

They don't have support in English on the phone number and I wait 20 minutes until someone answers me, I ask him if he speaks English and he hangs up on me.

I travelled with my 2dogs from Vien till Venice during the daytime and I had to pay 63euro in total for my 2dogs and there was no space at all where they could easily lay on the ground.
The train was full.
I believe that if I have to pay for my dog the same price that probably you might pay for a child than I want that my dog deserves the space of a free seat and he can easily lay underneath.

I travelled with my 2dogs from Vien till Venice during the daytime and I had to pay 63euro in total for my 2dogs and there was no space at all where they could easily lay on the ground.
The train was full.
I believe that if I have to pay for my dog the same price that probably you might pay for a child than I want that my dog deserves the space of a free seat and he can easily lay underneath.

Security that acts rude and bullies you worse then a mean police officer. All over the stupid mask issue. It's not a law and I will NEVER be stopped again and told first wesr a mask before I can continue. I won't tolerate this behavior when I'm going to work. I also have stopping power I carry around for abusive goons like this! Then later a investigation will be forced! Then we see who is correct or not. I'm speaking of the nasty goons at praterstern today at 1640! Your not police! Detain Mr again and I'll shut you down till cuffs arrive and show your place! Passengers DO NOT take orders from security over issues that are NOT a law! and yes. I carry the same as they do!

Security that acts rude and bullies you worse then a mean police officer. All over the stupid mask issue. It's not a law and I will NEVER be stopped again and told first wesr a mask before I can continue. I won't tolerate this behavior when I'm going to work. I also have stopping power I carry around for abusive goons like this! Then later a investigation will be forced! Then we see who is correct or not. I'm speaking of the nasty goons at praterstern today at 1640! Your not police! Detain Mr again and I'll shut you down till cuffs arrive and show your place! Passengers DO NOT take orders from security over issues that are NOT a law! and yes. I carry the same as they do!

Horrible experience. End of November, delays, no heating, no personnel onboard providing any info or support.
Shameful for a western country.

The experience of traveling in the couchette (NJ 468, car 412, 22.08.2022) car was below expectations. Negative aspects: very small aisle between beds, very small pillow, incomplete linen, companion who did not know English at all, small space for luggage. As positive aspects: reasonable breakfast, functional compartment temperature control. Conclusion: no value for money.

The experience of traveling in the couchette (NJ 468, car 412, 22.08.2022) car was below expectations. Negative aspects: very small aisle between beds, very small pillow, incomplete linen, companion who did not know English at all, small space for luggage. As positive aspects: reasonable breakfast, functional compartment temperature control. Conclusion: no value for money.

Never plan your trip by trusting öbb.
There are very high chances that train will get late by 10-15 mins and you might miss your next connection. so always plan with margin.

Wow it’s. 2022 and this train feels like travelling in 1982. And In a bad bad way. No toilets working for 5 carriages. Dank. Smelly. Miserable staff (they are the product of their environment and I dont blame them) And that’s 1st class. Where I paid 160 euros to sit in a cabin with bad air con and no fresh air. How do you get away with it OBB? This is a total embarrassment…

Would give 0 if I could. Train was overbooked, at least dozens of people were sitting on top of their suitcases, including myself. It is not acceptable to overbook a train by this proportions. Unbelievable!

Would give 0 if I could. Train was overbooked, at least dozens of people were sitting on top of their suitcases, including myself. It is not acceptable to overbook a train by this proportions. Unbelievable!